Terms of service

TERMS OF SERVICE

PUBLIC OFFER AGREEMENT

for Ordering, Purchasing, and Delivery of Goods

Last updated: October 15, 2026

Website: https://doordom-records.com

This Agreement constitutes an official public offer made by Sole Proprietor (FOP) Kuts-Polikarpov Heorh Heorhiiovych (hereinafter referred to as the "Seller") to enter into a distance sale and purchase agreement for products offered through the Doordom Records online store (hereinafter referred to as the "Website") with any legally capable person (hereinafter referred to as the "Buyer").

This Agreement is established in accordance with the Civil Code of Ukraine, including Articles 633, 641, and 642, and the Law of Ukraine "On Electronic Commerce".

By placing an order through the Website and confirming the obligation to pay, the Buyer accepts the terms of this Agreement, including the provisions relating to payment, shipping, returns, liability, and other applicable conditions.

1. Terms and Definitions

1.1. Public Offer means the Seller's proposal addressed to an unlimited number of persons to enter into a distance sale and purchase agreement under the conditions established herein.

1.2. Goods means any products displayed and available for purchase through the Doordom Records online store.

1.3. Online Store means https://doordom-records.com, the Website through which the Seller offers products for distance purchase.

1.4. Buyer means a legally capable individual, legal entity, or sole proprietor who places an order through the Website under the available sales conditions.

1.5. Seller means Sole Proprietor (FOP) Kuts-Polikarpov Heorh Heorhiiovych, operating in accordance with Ukrainian law.

1.6. Order means a properly submitted request by the Buyer to purchase selected products.

1.7. Acceptance means the Buyer's full and unconditional agreement to the terms of this Public Offer, expressed in accordance with this Agreement and applicable law.

2. Subject of the Agreement

2.1. The Seller agrees to transfer ownership of the ordered Goods to the Buyer, and the Buyer agrees to pay for and accept the Goods under the terms of this Agreement.

2.2. Product names, descriptions, sizes, colors, quantities, prices, and availability are displayed on the relevant product pages of the Website.

2.3. Details of the selected products, quantities, total order value, and shipping conditions are provided during checkout.

2.4. The Agreement is considered concluded upon the Buyer's valid acceptance of the Offer and the Seller's receipt of the corresponding electronic confirmation through the ordering system, in accordance with applicable law.

3. Placing an Order

3.1. The Buyer independently selects products, adds them to the shopping cart, and proceeds to checkout.

3.2. To complete an order, the Buyer provides the information necessary for order fulfillment, including:

  • recipient's first and last name;

  • contact phone number;

  • shipping address, city, and country;

  • email address, where necessary for order confirmation and shipping notifications;

  • any additional information required for payment or delivery.

3.3. The Buyer is responsible for ensuring that the information provided is accurate and complete.

3.4. Before confirming an order, the Buyer has the opportunity to review the selected products, quantities, total price, and delivery details.

3.5. Confirming an order with an obligation to pay and successfully completing payment demonstrates the Buyer's intention to purchase the selected Goods under the terms of this Offer.

3.6. After placing an order, the Buyer receives electronic confirmation containing the essential order details.

3.7. The Seller may contact the Buyer to clarify information necessary to process or fulfill the order.

3.8. The Seller may temporarily suspend order processing in cases involving obvious errors, incomplete information, unavailable products, or reasonable suspicion of fraudulent activity.

3.9. If a paid order cannot be fulfilled, the Seller will inform the Buyer and offer an appropriate resolution, including a refund where applicable.

4. Prices, Payment & Shipping

4.1. Current product prices are displayed on the Website. The applicable currency and final payable amount are shown during checkout.

4.2. Taxes are included in product prices in accordance with the Seller's applicable taxation regime and legal requirements.

4.3. The Seller reserves the right to change product prices without prior notice. Such changes do not affect orders that have already been placed and paid for.

4.4. Shipping costs are calculated separately during checkout based on the destination country, parcel weight, and selected shipping carrier.

4.5. Payment Methods

Payments are processed online through the payment services integrated into the Website.

Accepted payment methods include:

  • Visa / Mastercard;

  • Apple Pay;

  • Google Pay.

Payment is considered confirmed once the Seller receives successful payment confirmation from the relevant payment service provider.

4.6. Order Processing & Delivery

The Seller prepares, packages, and hands orders over to the shipping carrier within 3 business days after payment confirmation, unless a different processing period is specified for a particular product.

Estimated delivery times:

  • Ukraine (Nova Poshta): 3–7 business days;

  • International orders (Nova Post Global / Nova Poshta): 1.5–4 weeks.

Delivery times are estimates and may vary due to carrier operations, customs procedures, or other logistical circumstances.

4.7. Order Tracking

Once an order has been dispatched, the Buyer receives a tracking number or tracking link at the email address provided during checkout.

4.8. International Orders

International shipments may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.

Such charges are the responsibility of the Buyer unless otherwise stated at checkout or required by applicable law.

4.9. Receiving Goods

Upon delivery, the Buyer is encouraged to inspect the parcel's packaging and verify that the received products match the original order.

If damage or discrepancies are identified, the Buyer should document the issue and contact the Seller through the Website's contact form.

4.10. Ownership of the Goods and the risk of accidental loss or damage pass to the Buyer upon actual receipt of the Goods, unless otherwise required by law.

5. Rights and Obligations of the Parties

5.1. The Seller agrees to:

5.1.1. Supply Goods corresponding to the Buyer's confirmed order.

5.1.2. Process orders and arrange delivery in accordance with the applicable terms.

5.1.3. Provide necessary information regarding products, payments, shipping, and returns.

5.1.4. Protect the Buyer's personal data in accordance with applicable legislation and the Privacy Policy.

5.1.5. Review customer inquiries concerning orders and product quality.

5.2. The Seller has the right to:

5.2.1. Update the product assortment, descriptions, specifications, and prices displayed on the Website.

5.2.2. Amend this Agreement by publishing an updated version on the Website. Changes apply to orders placed after the revised terms are published.

5.2.3. Request additional information reasonably necessary to fulfill an order.

5.3. The Buyer agrees to:

5.3.1. Review the product information and relevant purchasing conditions before placing an order.

5.3.2. Provide accurate contact and delivery information.

5.3.3. Complete payment in accordance with the selected payment method.

5.3.4. Use and maintain purchased products according to their intended purpose and care instructions.

6. Returns & Exchanges

6.1. Returns and exchanges are governed by the laws applicable to the relevant purchase and the separate Returns & Refunds Policy published on the Website.

6.2. Buyers whose purchases are subject to Ukrainian consumer protection law may exercise their statutory rights to exchange or return goods of proper quality within 14 calendar days, subject to applicable legal requirements.

6.3. Certain categories of good-quality products may be excluded from return or exchange under Ukrainian legislation, including the list established by Cabinet of Ministers Resolution No. 172 dated March 19, 1994.

6.4. Consumers in the European Union whose purchases are subject to applicable EU consumer protection rules have the right to withdraw from a distance purchase within 14 days without providing a reason, subject to statutory exceptions.

6.5. Goods manufactured according to individual specifications or clearly personalized for the Buyer may be excluded from returns where permitted by applicable law.

6.6. If the Buyer receives defective, damaged, or incorrect Goods, they may request an exchange, an appropriate remedy, or a refund in accordance with applicable consumer protection legislation.

6.7. Refunds are generally issued through the original payment method. Alternative refund arrangements may be used where agreed by the parties and permitted by applicable law and payment system capabilities.

6.8. Responsibility for return shipping costs depends on the reason for the return and applicable legislation. Where a Seller error or product defect is confirmed, the Seller covers the necessary return shipping expenses.

6.9. Buyers must contact the Seller through the Website's contact form to obtain the relevant return address and instructions.

6.10. Nothing in this Agreement limits mandatory consumer rights established by Ukrainian law, applicable EU legislation, or other relevant legal provisions.

7. Liability of the Parties

7.1. The Parties are responsible for non-performance or improper performance of their obligations in accordance with applicable law.

7.2. The Seller is not responsible for damage caused by improper use, maintenance, or storage of products by the Buyer, provided such damage is unrelated to product defects or the Seller's own actions.

7.3. To the extent permitted by law, the Seller is not liable for delays or inability to deliver Goods resulting from incomplete or inaccurate information provided by the Buyer.

7.4. In the event of force majeure, including armed conflict, natural disasters, emergencies, or significant logistical disruptions, an affected party may be relieved from liability for failure to perform an obligation where the applicable legal requirements are met and the event directly caused the failure.

7.5. The affected party must notify the other party within a reasonable period.

7.6. Force majeure does not automatically eliminate the Buyer's statutory rights to refunds or other available remedies.

8. Confidentiality & Personal Data Protection

8.1. The Seller processes Buyers' personal data for order fulfillment and related purposes in accordance with the Law of Ukraine "On Personal Data Protection" and other applicable regulations.

8.2. Personal data may be processed for:

  • receiving and processing orders;

  • arranging payments and deliveries;

  • communicating with Buyers;

  • managing returns, exchanges, and inquiries;

  • complying with legal obligations;

  • ensuring Website security.

8.3. Personal data is processed where an appropriate legal basis exists, including contractual necessity, legal obligations, or Buyer consent where required.

8.4. The Seller may share necessary personal data with shipping carriers, payment service providers, and technical service providers for order fulfillment and other lawful purposes.

8.5. Further information regarding the processing, storage, and protection of personal data is available in the Website's Privacy Policy.

9. Final Provisions

9.1. This Agreement is governed by the laws of Ukraine.

9.2. The choice of Ukrainian law does not deprive Buyers of mandatory consumer protections applicable under the laws of their country of residence and relevant private international law rules.

9.3. Any disputes arising from this Agreement should initially be addressed through negotiations between the Parties.

9.4. If the dispute cannot be resolved through negotiations, it may be submitted to a competent court in accordance with applicable jurisdictional rules and legislation.

9.5. If any provision of this Agreement is declared invalid or unenforceable, the remaining provisions shall remain in effect.

9.6. The current version of this Agreement is published on the Doordom Records Website.

10. Seller's Details

Seller: Sole Proprietor (FOP) Kuts-Polikarpov Heorh Heorhiiovych

Tax ID / EDRPOU: 3824104613

IBAN: UA293220010000026002330031720

Bank: JSC "Universal Bank"

Registered address: 16-V Perova Blvd., Kyiv, Ukraine

Online Store: https://doordom-records.com

Contact: Through the contact form available on the Doordom Records Website.