Refund policy

RETURNS & REFUNDS POLICY

Last updated: October 15, 2026

Store: Doordom Records

Website: https://doordom-records.com

This Policy explains the conditions for returns, exchanges, and refunds for purchases made through the Doordom Records online store.

Different terms may apply depending on the customer's location:

For consumers in the European Union, where EU consumer protection law applies, the statutory right of withdrawal is described in Section A.
For all other customers, our general return and exchange conditions are outlined in Section B.

Sections C–E cover defective or incorrect items, customer support, refund processing, and additional return conditions.

A. Right of Withdrawal (European Union)

If you are an EU consumer and the relevant EU consumer protection rules apply to your purchase, you have the right to withdraw from your purchase within 14 calendar days without providing a reason.

The withdrawal period begins on the day after you, or a person designated by you other than the carrier, receive the goods. If your order arrives in multiple shipments, the period begins after the final item has been delivered.

How to Withdraw

To exercise your right of withdrawal, you must notify us of your decision before the 14-day period expires.

Please use the contact form available on our Website and include your order number, name, and details of the item you wish to return.

We will send confirmation of your withdrawal request to the email address you provide.

Returning Your Items

After notifying us of your withdrawal, you must send the goods back within 14 calendar days.

We will provide the return address and shipping instructions in response to your request.

The customer is responsible for the direct cost of returning the goods unless applicable law requires otherwise or the Store agrees to cover these expenses.

Item Condition

You may inspect and try on the product in the same way you would in a physical retail store.

If the item has been handled beyond what is necessary to establish its nature, characteristics, and functionality, you may be responsible for any resulting reduction in value.

Refunds

We will refund all payments received from you, including the original standard delivery charge, within 14 days of receiving your withdrawal notification.

We may withhold the refund until the returned goods have been received or you provide evidence that they have been shipped back, whichever occurs first.

If you selected a delivery option more expensive than our standard shipping method, the additional cost will not be refunded.

Refunds are issued through the original payment method without additional charges to the customer.

Exceptions

The statutory right of withdrawal may not apply to certain products, including:

sealed goods that are unsuitable for return for health protection or hygiene reasons once their protective seal has been removed;
products made to the customer's specifications or clearly personalized for an individual customer.

These exceptions apply only where permitted under applicable consumer protection legislation.

B. General Returns & Exchanges

Where the EU statutory right of withdrawal does not apply, customers may request a return or exchange of an unused, good-quality item within 14 calendar days of delivery, excluding the delivery date.

To qualify for a return or exchange:

the item must be unused and free from signs of wear, washing, or damage;
its original appearance and consumer properties must be preserved;
original tags, labels, and seals, where applicable, must remain intact;
original packaging must be preserved where it forms part of the item's original condition;
proof of purchase must be available, such as a receipt, order confirmation, or shipping document.

Non-Returnable Items

Under applicable Ukrainian legislation, including Cabinet of Ministers Resolution No. 172 dated March 19, 1994, returns and exchanges of certain good-quality products may be restricted.

These categories include:

underwear and intimate apparel;
corsetry products;
hosiery and socks;
other products included in the applicable statutory list of non-returnable goods.

These restrictions do not affect your legal rights if you receive a defective product or an item that does not match your order.

How to Request a Return or Exchange

Contact us through the Website's contact form. Include your order number, item name, reason for the request, full name, and contact phone number.
Receive return instructions. After reviewing your request, we will provide the return address and instructions.
Send the item back. Return shipping is generally paid by the customer, except in cases of Store error, confirmed product defects, or where otherwise required by law.

We recommend contacting us before sending any items back to avoid processing delays.

C. Incorrect or Defective Items

If you receive:

an item in the wrong size, model, or color;
a product with a manufacturing defect;
an item damaged during shipping;
a product that does not match your original order,

please contact us through the Website's contact form as soon as possible.

Include your order number, a brief explanation of the issue, and supporting photos or videos where available.

If the issue is confirmed to be a Store error or product defect, we will arrange a free exchange or a full refund, in accordance with applicable consumer protection regulations.

In these cases, the Store covers the return shipping costs.

D. Contact Information

For questions regarding returns, exchanges, refunds, or order-related issues, please contact our customer support team through the contact form available on the Doordom Records Website.

Website: https://doordom-records.com

To help us process your request efficiently, please include your order number, contact information, and a brief description of the issue.

E. Inspection & Refund Processing

Once we receive a returned item, we inspect its condition within 5 business days.

If the return meets the applicable requirements, we will approve the request and issue the refund within 5 business days after approval, subject to any shorter deadlines required by applicable law.

Refunds are generally issued to the original payment method. Where agreed and technically possible, an alternative refund to a bank account may be arranged.

For EU consumers exercising their statutory right of withdrawal, the refund timelines and conditions described in Section A take precedence.

The following costs are generally non-refundable, except where required by law or specifically agreed by the Store:

return shipping costs;
separate banking or payment processing fees, where legally permissible;
additional cash-on-delivery service fees, where applicable.

When a Return May Be Refused

We may refuse a return or exchange if:

the applicable return period has expired and no other statutory return right applies;
under Section B, the item shows signs of use, washing, or damage inconsistent with the return conditions;
required tags or labels are missing, or the original condition has not been preserved, where legally relevant;
the item belongs to a non-returnable category under applicable law;
the returned product does not match the order or return request.